Mention Tokyo and the images come fast and furious: the whoosh of the bullet train, hundreds of thousands of commuters texting on tiny mobile phones, the precision of a sushi chef, a sumo wrestler thumping the ground. The world’s largest metropolis—nearly 34 million people in commuting distance—may be a blur, but it’s a very genteel one. Look closer and you’ll notice refined touches everywhere: fashion, architecture, manhole covers (yes, manhole covers), the exquisite wrapping of a package, or the way your shoes are magically turned in the right direction when you’re ready to leave the city. All this and Hello Kitty too.
